IT Analyst

  • Full Time
  • Grantham

Datcom are an MSP providing fully managed IT support, cloud, consultation and managed security services to small and medium businesses in the East Midlands.

Summary of Role:

To provide high quality service, support and care to Datcom clients.

Key Tasks & Responsibilities:

  • Provide 1st line technical support to clients
  • Ensure Datcom client portal submissions are acknowledged and all relevant information is acquired
  • Ensure that the system support account is checked and processed every 15 minutes
  • Ensure all incoming calls are answered within 3 rings

 

Qualifications:

To be either enrolled on the Datcom Apprenticeship Programme or possess proven basic IT knowledge.

 

Tagged as: Datcom, Grantham

Before applying for this position you need to submit your online resume. Click the button below to continue.