IT Professional

The IT Professional is responsible for providing senior technical support as well as acting as a main escalation point for junior team members.

The key responsibilities of the IT Professional are:

  1. Providing technical support to clients, whilst following the Operating Procedures manual.

  2. Remain in constant communication with clients, avoiding technical jargon to ensure understanding.

  3. Manage their own job list and ensure all job records are kept up to date.

  4. Keep a tidy, paperless work area in all parts of the office in accordance with ISO standards.

The ideal candidate will:

  1. Be enthusiastic and driven with a helpful attitude.

  2. Have previous experience in a senior technical support role and knowledge of Windows Desktop and Office365.

Tagged as: Datcom, Grantham

Before applying for this position you need to submit your online resume. Click the button below to continue.