IT Professional

  • Full Time
  • Grantham

Datcom are an MSP and MSSP providing IT support, cloud, consultation and managed security services to small and medium businesses in the East Midlands. Datcom are recruiting a Senior Desktop Engineer to provide support to the Duncan & Toplis Group as part of a dedicated team. The Senior Desktop Engineer will be working in the team responsible for day-to-day running of the Desktop environment and associated technologies.

Key Responsibilities

  1. Taking a senior role within the support team, acting as an escalation point and providing mentoring, guidance and support for service desk and desktop support staff.
  2. Providing a high level of 2nd line/desktop support covering Microsoft Windows technologies as well as some 3rd line support.
  3. Taking ownership of complex incidents escalated by Service Desk Engineers.
  4. Liaising with Infrastructure support teams and 3rd party support where necessary.
  5. Automation: creating scripts where possible to improve desktop support processes.
  6. Assisting with upgrades to software and systems.
  7. IT project work, working closely with IT Management and senior technicians on technical development.

Person Specification

  1. Demonstrable four years’ experience in a similar position.
  2. MCSA or equivalent professional qualifications. Ideally ITIL foundation level qualification.
  3. A valid Full UK driving license.
  4. A mature, professional but enthusiastic personality, passionate about delivering top quality service.
  5. Excellent communication skills with an ability to communicate clearly and professionally to all levels of the business.
  6. A pro-active approach to personal development.
  7. An ability to effectively prioritize workload and execute tasks under pressure.
  8. Excellent customer service skills developed working in an IT service-oriented environment.
  9. An analytical approach – a structured thinker and problem solver.

Technical Experience will include

  1. Microsoft Desktop operating systems (Windows 7/8/8.1/10)
  2. Microsoft Server operating systems (Windows Server 2008/2008 R2/2012/2012 R2/2016)
  3. Microsoft products including Active Directory, Exchange, Office 365,
  4. Microsoft Office Suite
  5. PowerShell/VBScript scripting.
  6. Antivirus and security products such as bitdefender, Duo mobile, Cisco Umbrella,
  7. Cisco switching and routing config experience
  8. VMware vSphere and vCentre
  9. VEEAM Backup and Replication technology

Tagged as: Datcom, Grantham, IT, Senior

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