Datcom are an MSP and MSSP providing IT support, cloud, consultation and managed security services to small and medium businesses in the East Midlands.
The IT Field Technician will be working in the team responsible for day-to-day site visits at client premises and remote work of client IT systems and associated technologies.
- Provide 1st and 2nd line desktop/server support covering Microsoft Windows technologies.
- Pro-actively complete on-site visits to client premises to resolve incidents and carry out service requests as and when required.
- Taking ownership of incidents and requests escalated by the IT Help desk.
- Liaising with Infrastructure support teams and 3rd party support where necessary.
- Automation: creating scripts where possible to improve desktop support processes.
- Assisting with upgrades to software and systems.
- IT installation and project work including but not limited to workstation, server, network, software deployments.
- Provide out of hours support to clients on a rota basis.
- Demonstrable three years’ experience in a similar position.
- MCP or equivalent professional qualifications. Ideally ITIL foundation level qualification.
- A valid Full UK driving license.
- A mature, professional but enthusiastic personality, passionate about delivering top quality service.
- Excellent communication skills with an ability to communicate clearly and professionally to all levels of the business.
- A pro-active approach to personal development.
- An ability to effectively prioritise workload and execute tasks under pressure.
- Excellent customer service skills developed working in an IT service-oriented environment.
- An analytical approach – a structured thinker and problem solver.
Technical Experience will include:
- Microsoft Desktop operating systems (Windows 7/8/8.1/10)
- Microsoft Server operating systems (Windows Server 2008/2008 R2/2012/2012 R2/2016)
- Microsoft products including Active Directory, Exchange, Office 365,
- Microsoft Office Suite
- Basic PowerShell/VBScript scripting.
- Antivirus and security products such as Bitdefender, Duo mobile, Cisco Umbrella
- VEEAM Backup and Replication technology